You’re a flight attendant.
AKA - a friendly individual that attends to a flyer’s every need.
In fact, you act as the face of the airline!
Now, you’ll be faced with many problems during your career, but it’s time to face your first one.
Your resume!
Airlines want to see that you have the necessary skills and experience under your belt.
But how do you do this?
Well, buckle up!
We’re about to take you through a step-by-step process to making your own flight attendant resume.
- A job-winning flight attendant resume example
- How to write a flight attendant resume that gets you invited to interviews
- How to use the latest tips and tricks for a flight attendant resume that stands out and highlights your value
Now, before we move on, here’s a complete flight attendant resume to spark some inspiration:
How to Format a Flight Attendant Resume
Before you can reach top-speed and reveal your top achievements, you need to decide on the correct resume format
After all, the hiring manager won’t be impressed with a resume that is unprofessional and hard to read.
Currently, the most common resume format for flight attendants is the “reverse-chronological” format, which displays the most recent achievements first
Other resume formats you could try are…
- Functional Resume – Got the required skills, but not the flight attendant experience? This format focuses on your skills, instead of your work experience.
- Combination Resume – Like the name suggests, a combination resume is a mix between the “Functional” and “Reverse-Chronological” formats, which means it focuses on both skills AND work experience.
Once you’ve landed on the correct format, you need to get your resume layout right.
Here’s what we recommend:
- Margins - One-inch margins on all sides
- Font - Pick a professional font that is slightly different (Do: Ubuntu, Roboto, etc. Don’t: Comic Sans)
- Font Size - Use a font size of 11-12pt for normal text and 14-16pt for headers
- Line Spacing - Use 1.0 or 1.15 line spacing
- Resume Length – Try and stick to a 1-page limit. If you’re having trouble with this, please view these one-page resume templates
Use a Flight Attendant Resume Template
Ever used a text editor as a resume-building tool?
Two words: total headache.
Although Word is great for creating simple documents, it is far from the best at creating resumes with strict structure.
Want to create a flight attendant resume, but without the headache?
Use a flight attendant resume template.
What to Include in a Flight Attendant Resume
The main sections in a flight attendant resume are…
- Contact Information
- Work Experience
- Education
- Skills
Want a resume that stands out even more? Try these optional sections:
- Awards & Certification
- Languages
- Interests & Hobbies
Now, we’re going to explain how to write each of these sections…
Want more information on the resume sections? Check out our guide to What to Put on a Resume.
How to Write Your Contact Information Correctly
The contact section should be kept simple and precise.
But that’s not excuse to rush through it.
In fact, many job hopefuls make the mistake of rushing through this section, only for them to make crucial errors.
As such, take your time checking every single digit!
For your contacts section, include:
- Full Name
- Title - Keep this professional and factually correct
- Phone Number - List the phone that you’ll be most available on, and make sure there are no errors
- Email Address - Use a professional email address (firstname.lastname@gmail.com), not that funny one you created back in school (jameslovescats@gmail.com).
- Location - Applying for a job abroad? Mention your location.
- (Optional) Relevant Social Media: LinkedIn, Medium, Instagram
- Kelly Ball, Flight Attendant. 101-358-6095. kball@gmail.com
- Kelly Ball, Your Flight Friend 101-358-6095. kellylovestofly@gmail.com
How to Write a Flight Attendant Resume Summary or Objective
For a clean takeoff, your resume needs a strong introduction…
Especially with recruiters spending less than 6 seconds looking at each resume!
Although scary, this fact highlights the importance of a resume that commands attention.
But how can we do this?
The answer is simple: use a resume summary or objective.
In short, both the resume summary and objective are sections that introduce the main points of your resume.
The two sections have their differences…
A resume summary is a short paragraph that summarizes your professional experiences and achievements.
- Friendly, safety-conscious flight attendant with four years of cabin crew experience on international and domestic flights. Achieved 99.8% passenger satisfaction score at HardJet Airlines. Passionate about becoming the new flight attendant for XYZ Airlines, where my skills can be leveraged to maximise the quality of service.
A resume objective is a 2-4 sentence snapshot of what you want to achieve professionally.
- Friendly and approachable hotel receptionist for 5* hotel chain in New York. Experience attending to crowds of customers, which resulted in a 99.4% customer satisfaction score. Seeking an opportunity to leverage my interpersonal skills and passion for travel by joining the team at XYZ Airlines.
So, which one do you pick?
In short, experienced flight attendants should use a resume summary, whereas flight attendant hopefuls should go for a resume objective.
How to Make Your Flight Attendant Work Experience Stand Out
The work experience section is the most important section in any flight attendant resume.
Sure, it’s good to talk about your skills and education, but nothing shows your value like a rich work history.
Here’s how to structure your work experience section:
- Position name
- Dates
- Company Name
- Responsibilities & Achievements
Flight Attendant
ACME Airlnes
01/2017 – 03/2020
- Recommended an alternative boarding system that reduced delays by 12%
- Completed 1000+ hours of domestic and international flights within commercial jets holding up to 400 people
- Used efficient stowing techniques to ensure all luggage was secure
- Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys
- Helped to diffuse a high-level situation before it turned into an emergency
As you can see, the above example focuses on the applicant’s impressive achievements, instead of the basic flight attendant duties.
Don’t say…
“Served drinks”
Say:
“Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys”
So, what’s our point here?
Well, the first statement is too generic. Sure, you served drinks, but was this done successfully or not?
The second statement is data-driven with specific details. It screams, “I will maintain the high standards of service within your airline”.
If you don’t bother with the details, the airline won’t bother calling you in for an interview!
Use Action Words to Make Your Flight Attendant Resume POP!
- “In charge of”
- “Made”
- “Worked in”
I challenge you to find a flight attendant resume that doesn’t include these exact words.
And since you need to use every word to stand out, we’d recommend replacing these words with power words to emphasis your responsibilities and achievements:
- Conceptualized
- Spearheaded
- Drafted
- Formulated
- Introduced
- Devised
- Determined
- Initiated
- Launched
How to Correctly List Your Education
The most important section in a flight attendant resume is your experience.
The second most important section is your education.
Now, you don’t need any specialized degree to be a successful flight attendant, but you do usually require a high school degree or equivalent.
There’s nothing too complicated here, just list your resume in the following layout:
- Degree Type & Major
- University Name
- Years Studied
- GPA, Honours, Courses, and anything else you might want to add
B.A. in Hospitality Management
Boston State University
2015 - 2019
- Relevant Courses: Food Services in Cultural Institutions, Food and Beverage Technology, Establishing Service Standards and Procedures, On-Site Food Service Management, and Kosher Foodservice
- GPA: 3.5
Still have questions that need answering? Check out our guide on how to list education on a resume.
Top 14 Skills for a Flight Attendant Resume
The hiring manager needs to see that you’ve got what it takes to be a great flight attendant.
After all, you’ll be the face of the airline to every passenger!
As hiring managers usually have a checklist of required skills, you need to think carefully, and list the main skills in your arsenal.
Failure to do so will result in the hiring manager putting your resume straight into the “no” pile!
Need some inspiration?
Here are some of the most common and desirable flight attendant skills.
Hard Skills for Flight Attendants:
- Intercom Operation
- Safety Orientation Announcements
- Bridge Maintenance
- CPR & First Aid
- Emergency Procedures
- Plane Evacuation Protocols
- Inventory Control
- Counter Terrorism Measures
Soft Skills:
- Communication
- Stress Tolerance
- Safety Consciousness
- Time Management
- Multitasking
- Teamwork
- Soft skills are remarkably important for a flight attendant. However, try not to go overboard with listing them. You see, every applicant will have the same generic skills listed.
Looking for a more comprehensive list of skills? Here’s a mega-list of 150+ must-have skills.
Other Resume Sections You Can Include
Keep your seatbelt fastened, because we’re not done yet!
Remember… your resume needs to go above and beyond.
And a resume that looks the same as the others isn’t quite good enough.
When competing against experienced flight attendants, the following sections could be the deciding factor in whether you’re successful or not.
Awards & Certifications
Have you completed hospitality-relevant courses on Coursera?
Have you won an award for your flight attendant duties?
If there’s anything that shows your talents or knowledge, be sure to include this section in your resume!
Awards & Certificates
- “Improving Communication Skills” - Coursera Certificate
- “Learning How to Learn” - Coursera Certificate
Languages
As a flight attendant, you’ll be flying to different destinations around the world.
You will be attending to people who speak different languages to your common tongue.
As such, being able to speak other languages is a useful skill to have.
You don’t have to be fluent either.
Being able to speak to a basic standard is more than enough to include on your resume.
To keep everything organized, split the languages by proficiency:
- Native
- Fluent
- Proficient
- Intermediate
- Basic
Interests & Hobbies
Do you have a hobby you like to do in your spare time?
If so, definitely include it in your resume!
You see, having interests and hobbies make you more relatable. By including them in your resume, you��re giving the hiring manager a sneak peek into the type of person you are.
In a world where flight attendants are hiding behind their qualifications, don’t be afraid to show your personality.
Not sure which hobbies & interests are relevant or suitable? We have a guide for that!
Match Your Cover Letter with Your Resume
Uh oh - more writing!
But don’t head for the runway just yet, as a cover letter is extremely important.
Covers letters show the airline that you dream of working for this airline, not any which will take you.
By crafting a convincing cover letter, you are allowing your application to fly above the competition.
The first step to writing a convincing cover letter is to get the structure right. Here’s how to do that:
And here’s what to write in each section:
Contact Details
Your personal contact information, including full name, profession, email, phone number, location, website.
Hiring Manager’s Contact Information
Full name, position, location, email
Opening Paragraph
Start with a short, snappy introduction that hooks the hiring manager. Make sure to mention:
- Your name
- The position you’re applying for
- Your experience summary and top achievement
The Body
Got the hiring manager hooked? Then go through the rest of your background. Some of the points you can mention are...
- Why you want to work for this specific airline
- Anything you know about the airlines culture
- Your top flight attendant skills
- If you’ve worked in similar industries or positions
Closing Paragraph
This is where you:
- Summarize the main points
- Thank the hiring manager for reading
- End with a call to action to continue the dialog, like “I’d love to further discuss how my experience as an X can help the airline with Y”
Formal Salutations
Use a formal closing, such as “Best regards” or “Sincerely.”
If you still need more information, please view your step-by-step guide on how to write a cover letter.
Key Takeaways
Fasten your seatbelt!
Because if you follow the above steps, you’re about to land that flight attendant job!
Now, let’s have a quick rundown:
- Perfect the formatting on your flight attendant resume. We recommend using the most popular format: reverse-chronological
- Stand out from your competition by using a resume summary or objective
- Try to talk about your most notable achievements rather than your daily tasks
- Match your flight attendant resume with a well-written cover letter
